Question - Transfer incoming call to external phone? 1

[delfinparis]

Sorry in advance. I can't figure this out.

When we receive inbound support calls I would like to be able to set up a Feature 70 (call transfer) that dials an outside line and connects. In this case it's a cell-phone we'd be transferring the call to.

I know this is possible but I have no recollection on how to do it.

I have admin access via 266344.

If someone could assist I would be grateful.

Thanks!!!

 

[RLSbutton]

Oh thank you Paris! My pleasure to help and help people get the most out of the best telephone system ever manufactured!

Joseph Sus Jr. Nortel Enthusiast

http://www.joetheucxguy.com

 

[whender]

I cannot remember the exact circumstances, but one of my customers got hacked by allow redirect and feature 71. It was through Voice Mail hacking. Been a while. But as I recall.they allowed call forwarding. Hackers dialed into Voice Mail and used feature 71 to call China and India...Like I said cannot remember total issue, but it cost them nearly $50,000 in a weekend. Feature 71 I do not think limits the number of calls on one line....Once you do 71 it is carrier based and not system based. At least deny international calls at carrier...

Just a thought.

 

[engabduqaid]

Can anyone list me the all the steps to configure the out lines in BCM50 with greeting message


Thank you in Advance

 

[curlycord]

Already asked and responded too.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[RLSbutton]

Hey DJ Paris,

How is this feature working out for you?

Did you get the card I dropped off for you a few days back? You were in a meeting.

Let me know if everything is working out ok for this feature.

Thanks,

Joe

Joseph Sus Jr. Nortel Enthusiast

http://www.joetheucxguy.com

 

[anim8s]

Joe, great breakdown of using the hook flash function!

We are doing something similar. We have hook flash activated on our lines, and are transferring certain calls to single outside phone number. Currently, we are using the two button solution; one button programmed for Link/HookFlash, and a second as speed dial with the outside number. I noticed in the manual that there is a Pause (F78) feature that adds a 1.5 second pause. So...

My question is!

Is it possible to program a string that contains the Link/HookFlash > Pause > Speed Dial all on a single button? If so, what is the procedure?

thanks in advance,
~Clement

 

[allworxguy]

Is it possible to program a string that contains the Link/HookFlash > Pause > Speed Dial all on a single button?


Yes you can.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[RLSbutton]

Glad I can help, nothing like being unemployed laid off and able to troll tek tips all day!

Joseph Sus Jr. Nortel Enthusiast

http://www.joetheucxguy.com