Question regarding Failed Backup of Individual Mailboxes

[strongbow26]

First, let me state that I hate this software.

Here is my situation...

I looked through the 'activity log' of last nite's back up job on our windows 2000 server.

8 mailboxes appear to have backed up. (random mailboxes...mostly lite users but a couple heavy ones too)
the remainder failed (40 or so).

on each mailbox that failed I get an error that says E8604 Remote Procedure Call failed.

When I go into services and check on RPC service it is going and it's 'automatic' However, all of the 'stop' 'start' 'pause' etc are greyed out. so i cannot stop the service no matter if I change it to 'manual' etc.

The only other RPC service is called RPC Locator and it is fully 'changeable' as are the other services.

Does anyone have any ideas why this failed or have any suggestions of things I should check etc...
any help is appreciated...
Thanks.

 

[littlepunk]

First let me say I also hate this product but am reluctantly forced to use it.

It seems the Exchange agent is very buggy and unstable. I have seen numerous other posts, including some from CA staff that suggest scheduling a stop and restart of the Backup Agent RPC service before your backup runs. This is because the service can be a bit "wobbly".

Make sure you have all the latest patches. You may need to contact CA to work out the right order to apply them.