Question on Vector steps

[Avayacoolstuff]

Sample Format.
1. Wait-time 1 secs hearing silence
2. Collect 1 digit after announcement 31200
3. route to number 32133 con n if digit = 1
4. route to number 32134 con n if digit = 2
5. route to number 33134 con n if digit = 3
6. goto step 2 if digit = 9 (call should continue in 2 seconds if customer do not enter anything but I’m having a delay of 5-6 seconds)
7. Collect 1 digit after announcement 31300
8. route to number 32137 con n if digit = 1
9. route to number 33137 con n if digit = 2
10. goto step 7 if digit =9


My question:
When I dial the VDN with about vector steps, first 5 steps are working fine, but I’m getting a extreme delay of 5-6 seconds between step 6 and step 7. Call to continue from step 6 to step 7 its having a delay But my business leads don’t want that to happen.

Can you guys tell me how can the call continue from step 6 to step 7 without any delay ? How should I modify the vector steps?

Your help is always helpful.

 

[avayaguy23]

The collect 1 digit was waiting for a response and the shortest wait time is 4 seconds, hence the delay.

 

[ejvl]

You can configure a extra digit for "go to step 7" so callers can push that digit to go directly to step 7.
Otherwise it is not possible, system is waiting for response digit from step 2.