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Question on taget lines and voivemail

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foneman1

Technical User
Apr 26, 2008
278
US
I have a customer that wants to have two or three different target lines ring on one DN and if no answer go to different mail boxes. For example target line xxx-xxx1 ring on DN 500 then FWD to mailbox 500 if no answer. Target line xxx-xxx2 also ring on DN 500 then FWD to mailbox 501 if no answer. 501 does not have a physical set (just a mailbox). Also if some one leaves a voicemail message in 501 mailbox can it light up the light on DN 500 to inform the user that someone left a voicemail message in mailbox 501. They have BCM 400 4.0 with 1140 sets. Not sure if it can be done or how. Thank you in advance.
 
No it will not light the other phone but u could maybe use off-premise notification.
 
Ya the MWI will light the extension for only one mailbox simply because the subscriber mailboxes will only accept the extension once. You could set off-premise to ring the first number but then it rings and doesn't appear on the dn.
I would assign the target lines to the extension, then in call pilot under line assignments set them to ring so many times before going over to a their own separate greeting tables lets say 5,6, and 7. Assign CCR trees 5, 6, and 7 to them. Add mailbox 500 to CCR tree 5, 501 to CCR tree 6, etc. If you had a third party voicemail system, it is possible to script to a key on the phone lets say Send message Feature 1 and then cancel Feature #1.
 
you could set up target lines to go to answer dn's
ext 500 (physical set)target line 1
ext 501 (answer dn on 500) target line 2
ext 502 (answer dn on 500) target line 3

program the dns to only have there own line ring
and will show on the answer dn button on ext 500
when fwd /no answer to v mail it will go to there own mailbox

but again only mailbox 500 will get the msg light/display for it's own mailbox
the other mailboxes will either have to be checked on regular basis or use the msg notification


HALLOWED ARE THE ORI

mike
 
Thank you all so much. The answer DN worked great. I did not think answer DN will work for inactive sets, but once i set up x501 (inactive set) to ring and appear under answer DN for x500 it worked. Thanks again.
 
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