Question on taget lines and voivemail

[foneman1]

I have a customer that wants to have two or three different target lines ring on one DN and if no answer go to different mail boxes. For example target line xxx-xxx1 ring on DN 500 then FWD to mailbox 500 if no answer. Target line xxx-xxx2 also ring on DN 500 then FWD to mailbox 501 if no answer. 501 does not have a physical set (just a mailbox). Also if some one leaves a voicemail message in 501 mailbox can it light up the light on DN 500 to inform the user that someone left a voicemail message in mailbox 501. They have BCM 400 4.0 with 1140 sets. Not sure if it can be done or how. Thank you in advance.

 

[Dasheen]

No it will not light the other phone but u could maybe use off-premise notification.

 

[perrinz]

Ya the MWI will light the extension for only one mailbox simply because the subscriber mailboxes will only accept the extension once. You could set off-premise to ring the first number but then it rings and doesn't appear on the dn.
I would assign the target lines to the extension, then in call pilot under line assignments set them to ring so many times before going over to a their own separate greeting tables lets say 5,6, and 7. Assign CCR trees 5, 6, and 7 to them. Add mailbox 500 to CCR tree 5, 501 to CCR tree 6, etc. If you had a third party voicemail system, it is possible to script to a key on the phone lets say Send message Feature 1 and then cancel Feature #1.

 

[fireeater]

you could set up target lines to go to answer dn's
ext 500 (physical set)target line 1
ext 501 (answer dn on 500) target line 2
ext 502 (answer dn on 500) target line 3

program the dns to only have there own line ring
and will show on the answer dn button on ext 500
when fwd /no answer to v mail it will go to there own mailbox

but again only mailbox 500 will get the msg light/display for it's own mailbox
the other mailboxes will either have to be checked on regular basis or use the msg notification


HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[foneman1]

Thank you all so much. The answer DN worked great. I did not think answer DN will work for inactive sets, but once i set up x501 (inactive set) to ring and appear under answer DN for x500 it worked. Thanks again.