I have a vector that has been programed to receive calls;
In this vector, I have it queueing to a skill.
I would like to cap the callers at 50 that is in the queue at one time.
I am trying to accomplish this with the command:
02 goto step 50 if calls-queued for skill x pri h > 50
50 disconnect after announcement xxxxx
The problem I am having is:
In the command above the calls-queued always equals 0
It will never get higher than 0
I am watching that queue in CMS and it says that queue has 140 callers in that queue.
Why will it never get above 0?
I appreciate anyones help on this
In this vector, I have it queueing to a skill.
I would like to cap the callers at 50 that is in the queue at one time.
I am trying to accomplish this with the command:
02 goto step 50 if calls-queued for skill x pri h > 50
50 disconnect after announcement xxxxx
The problem I am having is:
In the command above the calls-queued always equals 0
It will never get higher than 0
I am watching that queue in CMS and it says that queue has 140 callers in that queue.
Why will it never get above 0?
I appreciate anyones help on this