Question, Calls-queued in skill always = 0

[chance428]

I have a vector that has been programed to receive calls;
In this vector, I have it queueing to a skill.
I would like to cap the callers at 50 that is in the queue at one time.

I am trying to accomplish this with the command:

02 goto step 50 if calls-queued for skill x pri h > 50

50 disconnect after announcement xxxxx

The problem I am having is:
In the command above the calls-queued always equals 0
It will never get higher than 0

I am watching that queue in CMS and it says that queue has 140 callers in that queue.

Why will it never get above 0?

I appreciate anyones help on this

 

[smokinjoe2938]

try this command; monitor bcms skill and skill number, this will tell in real time how many calls are in queue

 

[chance428]

Great command thanks.
I think we just found the problem:

02 goto step 50 if calls-queued for skill x pri h > 50

10 queue-to skill xxx pri m


50 disconnect after announcement xxxxx

in the first step we had the pri set to h

in the 10th step the queue-to skill pri was set to m

we set both to m and it started working.

 

[td1019]

That would do it.

 

[smokinjoe2938]

good spot!