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question about version upgrades
- Thread starter qsc
- Start date
QSC
All of the partner upgrades are software based installed via a PCMCIA card. The only Hardware differences are the earliest ACS processors has no ground screw on the front and there was also a change in some of the processors in the R3 era that caused parts in the processor to over heat if it were installed in a confined space like a small closet. In other words All ACS processors are basically the same and can handle any release of software.
Don
All of the partner upgrades are software based installed via a PCMCIA card. The only Hardware differences are the earliest ACS processors has no ground screw on the front and there was also a change in some of the processors in the R3 era that caused parts in the processor to over heat if it were installed in a confined space like a small closet. In other words All ACS processors are basically the same and can handle any release of software.
Don
- Thread starter
- #3
QSC and Don - TTech,
Don is correct is stating that all ACS Processors can be upgraded to the latest release of the ACS software R3 or R4.0. These upgrades historically are as follows:
R1 to R2 .... R1 - R2 to R3 (there are (4) progressive releases of the R3 software - R3.0 - R3.01 - R3.02 - R3.03) and R1 - R2 - R3 to R4.0 - the latest ACS software release. Each successive software flash upgrade was intended by Lucent/Avaya to either resolve a "bug" in previous software versions or to provide for new feature/functionality.
These are all "software upgrades" that are done thru auto flash upgrading/reprogramming various chips on the ACS main circuit board via the Lucent/Avaya PCMCIA upgrade PC Card that holds the upgrade version you need.
You can easily check the current software release of your ACS processor by using the following procedure on either the main or secondary administrator extensions - EXT 10 or 11 ....
Press the FEATURE button on your Partner phone then the 5 and 9 buttons respectively on the keypad - FEATURE 59. This will display the current software release version programmed on your ACS processor along with the Country Code for language.
Regarding the ACS processors developing problems that render them "defective", there are many reasons why these happen. Don is correct in stating that "overheating" is a problem. Providing proper ventilation and air - circulation for ALL Partner modules is critical to their life span. The primary problem that occurs from overheating on Partner processors and line modules is that various components on the power supply fail during overheating. Like a chain reaction - these components whose main function is to regulate the voltage and current quality to the main circuit board and to protect the various chips and integrity of their performance, fail and the resulting failure occurs to the main board circuits and components.
In the Partner VS modules, the same problems occur with the power supplies, but the hard drives are also affected adversely from both overheating and failure of the power supply to protect these electro-sensitive components.
One other primary contributor to component failure beyond basic power supply failure is the notorious power surges causing by unregulated power from your primary power source in your building and also the rare "lightning strike" surge through either your incoming phone lines or power source. We always recommend that both your incoming voice lines from your local carrier and your primary power source have a quality surge protector installed to protect your Partner equipment.
Whatever the problem or cause of the component failure, about 95% of these problems can be repaired by a professional Lucent repair facility.
Trust that info helped you.
Andrew Roach
President
Drew Communications
Lucent Voice Mail and Components Repair Specialists
drew@triton.net
616-498-9213
Don is correct is stating that all ACS Processors can be upgraded to the latest release of the ACS software R3 or R4.0. These upgrades historically are as follows:
R1 to R2 .... R1 - R2 to R3 (there are (4) progressive releases of the R3 software - R3.0 - R3.01 - R3.02 - R3.03) and R1 - R2 - R3 to R4.0 - the latest ACS software release. Each successive software flash upgrade was intended by Lucent/Avaya to either resolve a "bug" in previous software versions or to provide for new feature/functionality.
These are all "software upgrades" that are done thru auto flash upgrading/reprogramming various chips on the ACS main circuit board via the Lucent/Avaya PCMCIA upgrade PC Card that holds the upgrade version you need.
You can easily check the current software release of your ACS processor by using the following procedure on either the main or secondary administrator extensions - EXT 10 or 11 ....
Press the FEATURE button on your Partner phone then the 5 and 9 buttons respectively on the keypad - FEATURE 59. This will display the current software release version programmed on your ACS processor along with the Country Code for language.
Regarding the ACS processors developing problems that render them "defective", there are many reasons why these happen. Don is correct in stating that "overheating" is a problem. Providing proper ventilation and air - circulation for ALL Partner modules is critical to their life span. The primary problem that occurs from overheating on Partner processors and line modules is that various components on the power supply fail during overheating. Like a chain reaction - these components whose main function is to regulate the voltage and current quality to the main circuit board and to protect the various chips and integrity of their performance, fail and the resulting failure occurs to the main board circuits and components.
In the Partner VS modules, the same problems occur with the power supplies, but the hard drives are also affected adversely from both overheating and failure of the power supply to protect these electro-sensitive components.
One other primary contributor to component failure beyond basic power supply failure is the notorious power surges causing by unregulated power from your primary power source in your building and also the rare "lightning strike" surge through either your incoming phone lines or power source. We always recommend that both your incoming voice lines from your local carrier and your primary power source have a quality surge protector installed to protect your Partner equipment.
Whatever the problem or cause of the component failure, about 95% of these problems can be repaired by a professional Lucent repair facility.
Trust that info helped you.
Andrew Roach
President
Drew Communications
Lucent Voice Mail and Components Repair Specialists
drew@triton.net
616-498-9213
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