Question AA

[donbru01]

I have this difficult , scenario
DDI Incoming Call 039.5967xxx .

When i receive Incoming Call ( day status ) 039.59671 i must play immediatly MSG ( Call Is Recorded ) , after i must play Auto Attendand Menu press 1- ( go to Ring Group 490 ) press 2 ( go to Hunt Group 491 ) press 3 ( go to Ring Group 492 ) timeout call go to Hunt Group 491 .

When i receive Incoming Call ( night status )039.59671 i must play immediatly MSG ( Call Is Recorded ) , after i must play Auto Attendat Menu press 1- ( go to Ring Group 498 ) press-2 ( go to external call ) press 3 ( go to MSG Office are closed ) timeout call go to Ring Group 498

Anybody can help me how to create this ??

thanx

Bruno

 

[DoubleUT]

One way of doing this could be through the Digit Dialing list.
First route the DDI call to a Huntgroup.
Place the Huntgroup in CFA to ACD path A during Day mode and have a CFA to ACD path B during night mode.
Record a RAD message that plays the message : This call will be recorded................Welcom to xxxxxx press 1 for .... Press 2 for .....
Do the same for the other ACD RAD.
Connect that to a Digit Dialing list. If needed you can split the record and welcome message.

 

[RUSSTY08]

What system?

W.A.D. - Working As Designed

 

[donbru01]

Thanx at all , sorry my system is 3300ICP MX with embedded VM