QuarkXPress 6.5 Crash (exception_access_violation)

[Mbowe]

Hi, I do really need help. I am not very familiar with QuarkXPress, I am supposed to technically support staff using this application. Installation was OK but we always get problems, one if them is this:

QuarkXPress.exe caused an EXCEPTION_ACCESS_VIOLATION (Invalid Read) in module KERNEL32.dll at 001B:77EC83C4, MultiByteToWideChar()+1662 byte(s)<SymGetLineFromAddr failed with 487>
....


A long error.log file. Anyone encountered such a problem? I will appreciate your help.

Thanks

Technology does not drive change -- it enables change.

 

[MarcusStringer]

try a reinstall


Marcus

http://www.midlandtypesetters.com.au

 

[Mbowe]

Hi Marcus, I tried several times with NO success. Due to the log file, it seems that the crashing mostly occured when user do one of the following or both:

1. Test Box Change
2. Picture Box Change

Thanks.

 

[MarcusStringer]

That's a known error.

If you do something with a box then quickly save it will crash.

If you do a find and replace on style sheets it will crash.

They won't fix it, because 7 has just being released

Marcus

http://www.midlandtypesetters.com.au