Quark is freezing and crushing my computer

[anitaoskar]

Hi!

I am working on a Mac, OS 8.6, using Quark 4.11.

When I drow a vertical guide from the ruler in the quark document, or if I scrol the quark document with a little hand, Quark freezes, and my computer freezes too - even the "force quiting" is not working, I have to restart!

I had this problem before, but I fixed it by updating Quark from 4.1 to 4.11, and geting the "FixIt" extention.

About a month ago I had to reinstal the OS 8.6, and since then my Quark freezing problem is back, even I have the updated 4.11 version and a "FixIt" extention.

What am I missing? Does anyone have a solution?

Thanks!
Anita

 

[Ecaboodle]

Have you tried deleting the 'Xpress Preference' file in the Quark folder! If you can't fix it in 20 call someone who can.

 

[anitaoskar]

Yes, I tryed deleting the Quark preferences, also the Finder and System preferences from the System Folder. It does not help!

Any other idea?

Thanks
Anita

 

[johncurtis]

It's probably a bad font, which is a common problem with 8.6. It has a font corruption bug which can be fixed by the Font Manager update. You can get this from

http://www.versiontracker.com/moreinfo.fcgi?id=328&db=mac

hth
John

 

[Ecaboodle]

Is this happening on just one Quark document or to all of them??

If it is one you may have to do a thumbnail drag of each page to a new Quark Document! If you can't fix it in 20 call someone who can.

 

[pcorchary]

Ok ... here's the hit parade of likely causes, some of which are covered already:

1) bad Quark prefs (in app folder)
2) RAM - how much RAMis Quark set for -- set it for as much as you can possibly afford - 60-100MB is NOT too much
3) corrupted Quark TEMPLATE - try a new docement, not from template, test.
4) corrupted Fonts. Try turning off ATM (or other Font loader), and remove all non-Apple fonts from the system fonts folder to a safe location. test if it works, start putting fonts back
5) Open File problem - try upgrading to Mac OS 9.1
6) Corrupted file system - use DiskWarrior (1st choice), or Norton (2nd choice) to repair the HD
7) possible software conflict - make sure all your extensions are updated, and/or try running under a clean system folder (use entensions manager to run Mac OS 8.6 All or Base set).

Good Luck...

 

[GlenGrayson]

I use Quark 3.31 in Mac OS 9.x, and I have always had a problem with the scroll bar. If I use the scroll arrows, I am OK, but if I try to drag the scroll bar, or click in the scroll box above or below it, it freezes.

Quark is crap.

 

[Guest_imported]

I see most things have been covered, but once I had a similar problem. And it turned out to be the quark extension that allowed an acrobat file to be made directly from quark. When this was removed it worked fine, I have to make my acrobat files the old way now though the printer.