Quark crashing ?

[Ecaboodle]

Have a client of mine that when they inport an image in to quark or an image that is already in quark, if you move the image within a 1mm of the edge of the left hand side of the picture boxes quark freezes.

Have deleted prefs and rebult desktop and run Norton disk doctor.

Any one come accross it? If you can't fix it in 20 minutes call someone who can.

 

[tonyeastwood]

What format are the pictures in (tiff, eps, other)? How big are they in kb/mb?

Deleting Quark prefs will only affect new Quark docs. Preferences are on a doc by doc basis so if the document prefrences are corrupt, cuutiing and pasting the document elements into a new Quark file may cure the problem. You will need to append any settings to the new Quark document (such as colours or H&J settings) before pasting the elements or you may lose the settings from the original document .

And what version of Quark are your clients using?

Regards

Tony

 

[Ecaboodle]

All different kinds of images being used, so Im afriad there is nothing in common there.

Quark 4.11 running the latist versions. Not the same document all the time, even new docs do it. I have never seen this one. If you can't fix it in 20 minutes call someone who can.

 

[tonyeastwood]

Well I am used to problems in Quark and have been since it was first released. It's a great programme but has always had its flaws.

The greatest lesson I have learned when working with Quark is consistency and simplicity. The more elements you give it to deal with the more chance of problems. Try to make all the images the same format - tif or eps, try not to mix them. Strip out the quark extensions to the bare minimum and perhaps re-install it from scratch. Check your fonts, check the version of ATM and Suitcase being used and generally upgrade whatever is needed. Spending a little (or a lot ) now will more than pay for itself in the long run.

Sorry I don't have a quick fix for you.

Let me know how you get on.

HAve you tried Quark's own support (

http://www.quark.com)

and forum (

http://www.quark.com/cgi-bin/WebX)?

Quark are usually quite helpful and the forum folk are excellent problem solvers.

Regards

Tony

 

[Zelandakh]

thumbnail drag the pages to new doc and see if that cures it. sounds like a null pointer reference.

 

[afral]

I agree with tonyeastwood. There is an xtension conflict going on there. I need and have all kinds of xtension, however, most are specific and are idle unless needed. Let freedom ring!

 

[tonyeastwood]

I wish I knew what a null pointer reference was... I did a quick search but couldn't come up with anything that also mentioned Quark. As for the suggestion of dragging thumbnails, I would have to agree that this is worth a try. It's certainly got me out of trouble on a few occasions. You will need to append things such as
H&J settings before doing this as these do not transfer with thumbnail dragging.

Post a list of the active extensions and I will have a sift through to see if anything seems out of place.

Regards

Tony

 

[Zelandakh]

apols - will explain. When you put a picture into a picture box, Quark creates a pointer from the box to a file on disk. If it loses this link, it ends up pointing a nothing (or null). So whenever you put the picture box on screen, it bombs out of Quark and if it is really bad will shut Quark down when you open the file.

This came from a long term employee of Quark...

 

[tonyeastwood]

Thanks Z... this is the first time I have heard this reference. I thought if Quark lost a picture link it just showed up as missing in the picture usage dialogue and you just had to relink it when printing or gathering the file. I'm still not sure I fully understand how what you describe would cause Quark to crash, but then it is such a temperemental prog...

I would be interested to see the Quark extension set Mark's client is using. I'm sure the fault lies there - or it is a case of element corruption which won't go away unless the erant element is removed. I suppose he could trawl through the document adding items from the original to a new layout until it fails again. This may prove to be a tedious and long-winded exercise given that the file is so large. I still think Mark should advise his client on the use of consistent image types. A good batch processing action set in Photoshop would take the drudge out of this chore.

No closer I'm afraid, but we'll keep whittling?

Regards

Tony

 

[tonyeastwood]

Thanks Z... this is the first time I have heard this reference. I thought if Quark lost a picture link it just showed up as missing in the picture usage dialogue and you just had to relink it when printing or gathering the file. I'm still not sure I fully understand how what you describe would cause Quark to crash, but then it is such a temperemental prog...

I would be interested to see the Quark extension set Mark's client is using. I'm sure the fault lies there - or it is a case of element corruption which won't go away unless the errant element is removed. I suppose he could trawl through the document adding items from the original to a new layout until it fails again. This may prove to be a tedious and long-winded exercise given that the file is so large. I still think Mark should advise his client on the use of consistent image types. A good batch processing action set in Photoshop would take the drudge out of this chore.

No closer I'm afraid, but we'll keep whittling?

Regards

Tony

 

[afral]

I don't know what Z... is talking about either. When a link is lost or broken that's all it is -- lost or broken. I relink pix all the time even while converting from PC to MAC and vise versa. From my experience it is either a corrput version of Quark, a corrupt font or a very bad conflict within the xtension set. Let freedom ring!

 

[tonyeastwood]

Afral,

we may not know what Z is talking about but that doesn't mean it doesn't exist... and he did say this diagnosis came from a reliable source. And then, the reasons you give ARE the most likely, and relinking is USUALLY the way to go.

But where is Mark? Is he quietly reading these exchanges, or perhaps he got another job and doesn't care. We may never know.

Regards

Tony

 

[afral]

Sorry Z... I appologize. Let freedom ring!

 

[Ecaboodle]

Seems like this one has coursed a few problems.

Picutres that are crashig, sometimes are new pictures straight into quark, other times not.

Z.. I have tried the drag and drop tumbnails, you know me I would have done that first off. It is not always the same Quark doc I'm afraid.

Tony a list of Extensions for you..

411 Fixit
Cool blends
CPSI Fixer
Enhance Preview XT-SE
Font Creater
JPEG Import
Kern-Track Editor
LZW Import
Mac Write filter
Mac Write Pro import
MS-Word 6-8 filter
MS-Word filter
MS Works filder
PCX Import
PDF Filter
PDF filter.prf
PDFXTLib
PhotoCD Import
Word Perfect filter
Write Now 3.0 Import
Xpress Tags Filter

Many thanks If you can't fix it in 20 minutes call someone who can.

 

[tonyeastwood]

Hi MArk

Will check out the extensions though my immediate thought is to try without "Enhance Preview". I used it once but never again... It caused me no end of problems though not corrupted docs.

More soon

Tony

 

[Zelandakh]

P20,

I thought you'd have done the obvious stuff!

Try removing the enhance preview. If that doesn't cure it, remove all the ones you don't need and see if that cures it (you don't really need Mac Write do you?). Then remove them one by one until it does work.

 

[stevy]

Suddenly when I try to launch Quark it crashes giving me an error type 10 message. Running Mac OS 9.2.2, updated Quark to 4.11 but still receiving same error message. Any suggestions?

 

[Ecaboodle]

Stevy, have you installed any new fonts or extensions? If you can't fix it in 20 minutes call someone who can.

 

[Ecaboodle]

Have removed the enhance preview and it is still crashing!!

Any more ideas guys and girls? If you can't fix it in 20 minutes call someone who can.

 

[tonyeastwood]

Kern-Track Editor
Xpress Tags Filter
Of the list of extensions you give these are the only two I have in my extensions folder.
In the folder called Quark extensions there are none at all. In my disabled extensions folder thare are many including some of those you list.

You could try the 50/50 method.

Remove 50% of the extensions - leave the two above.
Launch Quark and open the document. If it still crashes, remove 50% of the extensions and try again. If this doesn't whittle it down to the offending extension(s) I don't know what else to suggest. The MS , pdf and lzw extensions are prime suspects

And then there are the fonts. "Save as" the whole document - can you get this far? Use the font usage utility to change all the fonts to geneva say. If this solves the crashing then a corrupt font is likely and you should remove and reinstall the documents fonts - this time buy a new set if need be. Beware also of symbol fonts such as the apple symbol found in helvetica and others, though this is more lilkely to produce a postscript error on older printers via 9.2.

Have you opened the document with the images unavailable - i.e. they are 'missing'? And then reintroduce them one at a time until the crash occurs.

If none of this works then the document is corruot and you may as well start afresh - ideally with a version of Quark you know is stable on a new system install.

And I will go back to my original suggestion... make all images the same type. Also split the document into smaller blocks if you can get as far as to open it. Has anyone suggested trashing Quark Preferences yet? If not, we are all remiss.

Let us know how you get on.

Regards

Tony