Quark 6 "File is already open error"

[threezzz]

I'm have intermittent problems with quark 6 files. After working on a document for a while, when I attempt to save the document I sometimes get an error stating "File is already open." This happens even with a new document that has just been created. It ends up not allowing me to save the file in any way, and I lose any information that had been entered since the last save. Anyone have any ideas?

 

[tad1952]

Will it let you do a "Save As"? If so, the workaround would be to "Save As" new name & delete the old - what a PAIN!

 

[threezzz]

Actually, it appears from one of the other threads on the forum, that this is another result of Norton Antivirus' auto protection feature.

 

[duckweed]

Yes it's definitly Norton Antivirus. Turn it off, and Quark will work. I wrote Quark a few months ago and heard back about 4 weeks later. They said they were working on a patch. Instead of waiting for the patch, I trashed Norton and that problem went away immediately.

 

[Paris02]

Duckweed - I hope you're right. I have a severe personal problem deleting Anti-virus software but an even bigger problem not getting work done.

I've been having this problem from the moment I installed QXP yesterday...I hope this clears it up. I'll let you know.

 

[bridge3196]

Patch is ready at:

http://www.quark.com

download and install version 6.1

I had the same problem. Once I updated, it worked fine with Norton running.