Quark 6.52 suddenly will not work

[thatch49]

Tried to open a quark file on disc and Quark crashed. Now if I create a new document it will not save (unknown error - 30871) - if I try to open any existing document it crashes on opening. Quark seem baffled. Had me throwing away extensions, Jaws folder, etc and re-installing but all to no avail. Quark managed to make it work in Safe Boot but not in normal mode. They've gone away to think about it. Anybody else any ideas please.

 

[IMacQuarker]

Hi thatch49
I am running Quark 6.52 on an intel mac.
If you are on a mac look in Applications Folder and open your Quark folder and see if there is a folder there named Preferences, If there is no Preferences folder then create one.
When I installed Quark here the installation program did not put a Preferences folder with Quark and I had to do it manually.
Hope this helps
IMacQuarker

 

[thatch49]

Thanks - you are correct that it does not put a preferences file there but it still doesn't work. Quark opens but when you create a new file it will not save it (unknown error).

The crazy thing is that it will work in "safe boot" mode which suggests some sort of conflict. Even weirder, putting on a 30 day evaluation copy of Quark 7 and that works ok (it's what I'm using whilst Quark think about it).

 

[thatch49]

Quark have now solved the problem.

They contacted me(3rd time on this problem) and have actually solved the problem.

After further exhaustive tests etc and re-installations they solved it by creating a "Virtual Printer" and making this the default printer. I don't think even they are quite sure why it works but it odes.

I thought I would post this so that if anyone else has a similar problem it may help.

 

[madmac007]

Resolution confirmed.
But in my case I deleted all my printers and then just reinstalled One printer to test .
Wierd that it was to do with the printers ?

madmac