Quantum users cannot connect to the server anymore

[timmytimm3]

I setup Peachtree Quantum on our network and it has been working fine up til this point. Our hardware exceeds the recommended requirements and I am sure that it is not a firewall or NAV issue since I disabled both. The clients receive a message saying "Your database engine on computer SERVERXX is unavailable." I verified that the service is running and spoke with 4 different level 1 Quantum techs. I have been down since last Thursday and waiting on "level 2" to call me. If anyone has any insight, it would be greatly appreciated.

**I have also un-installed/rebooted/re-installed on both server and client, uninstalled NAV completely from the server, verified datapaths in the ptx140.ini files, and everything else I can think of**

Thank you,

Tim

 

[timmytimm3]

Thank you to all that have replied......I fixed the issue by running the Pervasive Engine un-install which was located in a different directory than the program files, and did not show up in Add/Remove programs. Then removed server components, rebooted and reinstalled everything. Peachtree Quantum Level 2 support has yet to call me back since my original call over 6 days ago. Level 1 support was decent but should have solved this issue days ago.