QLOGIC 23XX Assistance

[HSW]

Hi, I am running a IBM X series 445 box, running Win2k Advanced server SP3 with a single port QL2340 and a dual port QL2342 Qlogic HBA's. They are connected to Hitachi 9980V Storage devices and IBM 3590 tape library. I am running Veritas Cluster software 2.0 SP2 and Veritas Volume Manger. The issue I have is anytime during the day the Qlogic cards does a sort of a scan on the storage disks or the tape library which causes the server to hang for about a minute, which inturn causes the cluster to go down. Is there anyone that has experienced this or a similar issue with the Qlogic HBA's and storage devices or tape libraries????

 

[Chacalinc]

may be your problem appears when some tape is doing a rewind, forward or reset? when does the problem appear? what is the server and storage (tape/disk array/etc.)doing in that moment?

 

[HSW]

The problem occurs randomly during the day or night. Users still have connectivity to the files on the SAN. So the server is still up.

 

[Steveheart]

Are there any entries in the eventlog during the problems (eg Event-ID 51)

 

[Steveheart]

Any entries in the eventlog during these problems (e.g. event-id 51) and so on?

 

[HSW]

Thanks so far to all that replied..
I don't see an error 51 but an error 9;The device, \Device\Scsi\ql23001, did not respond within the timeout period.

 

[Steveheart]

Already read following kb-Aricle?

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314093

What are the considerated 'Hitachi-Settings' for this HBA?

 

[HSW]

We have now loaded SP4 as recommended by Qlogic and so far so good. We have alos reverted to LAN backups instead of SAN backups and that also has improved our cluster stablility.

 

[HSW]

We have now loaded SP4 as recommended by Qlogic and so far so good. We have also reverted to LAN backups instead of SAN backups and that also has improved our cluster stablility.