RickatReplay
Vendor
- Jun 8, 2006
- 10
Legacy 8.7 system been in use for many years. When we pull reports from old periods, results seem to be skewed because agents that were in groups 3 years ago are now in different groups. The results seem to refect the groups those agents are in now. Not when the evals were done 3 years ago. Does anyone know a way to get the reports to reflect the agent grouping for the period of the report?