Pulling HandledCalls per Interval

[Blunbad]

Hello, I am a fairly new user to this. Currently I am using Excel to create a query to gather data from our database using the server ICCM_PREVIEW_DSN. My question is how would I be able to retrieve the data from the database for the number of handled calls that my agents are taking per 2-hour interval.

Any help will be appreciated.

Chris

 

[Scummings]

Hi

The interval reports are per 15 minute so you'd need to do some summing up. If you need per agent stats you need to look at the dbo_iAgentPerformanceStat table.