I'm looking for any sort of documentation or advice on pulling an automated, recurring report of stations and agent IDs from either System Manager or CM. From what I can tell, if this is possible, it should be able to be done from System Manager, but I'm having a hard time finding any documentation or examples of people that have set this up. I'm not a developer, just looking to get some info to our developers and gain a better understanding for myself. Any help would be greatly appreciated.
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Pull Station and Agent information via API? 1
- Thread starter murpr
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Instructor of Avaya
Instructor
In System Manager (SMGR) there is a really nice reporting capability. To find it, navigate to: Elements >> Reports.
Look for the option for Detailed Reports. And look for the options to have the report emailed, and on a reoccurring basis.
Chapter 17 of the SMGR Admin guide provides additional information.
Look for the option for Detailed Reports. And look for the options to have the report emailed, and on a reoccurring basis.
Chapter 17 of the SMGR Admin guide provides additional information.
- Thread starter
- #3
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