Pull call back from Agent

[saspurs]

Hi,

I am wondering if there is a way to pull a call back from an agent if they dont answer.
We have a problem here when every now and then an agent will walk away from their desk and forget to logout or go not ready. I am therefore trying to track down the best way to pull the call back and offer it to another agent.

From memory I thought there was a way to pull the call back from an agents phone if unanswered in a specified time period but am unable to find it the setting for it.

Any help would be much appreciated.

Regards
saspurs

 

[BIS]

Check the hunt group, page 2, Redirect on no Answer.

 

[saspurs]

Cheers BIS, its works a treat.

Sometimes I'm blind to the things that are right in front of me.