PUG problem

[M62]

Experiencing a problem with PUG facility. Group members are complaining of an intermittent failure to ‘pick-up’ calls ringing within there group. This is across a 55 LIM system @ BC13. Problem appears to have manifested itself post BC13 upgrade.


Anyone else had a similar experience ?

 

[IPuser]

Functionality has been improved.

Apparently you can no longer pick up an external call, from a phone that hasn't got the authority to dial externally.

 

[pcasi]

As IPuser says, the rules for Call Pick up changed. We experienced a similar problem for incoming calls and the cause was D5 in SERV of the extensions category, we had to change it to 1 (For DID funcionality). Hope this helps.

 

[M62]

Thanks guy’s… but definitely not a SERV issue (D5=1) The problem is sporadic, have users who are adamant they can pick up a specific DN in one instance, but not the next.

 

[whosrdaddy]

what version are you running? please post CADAP;

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[M62]

VERSION=CXP1010102/4/TSWSP3GB1.18/R4A
07:25:05
THU 06 DEC 2007

 

[parnum]

have you tried restart of GPP in all lims and SCFEI?

best parnum

 

[whosrdaddy]

this issue is solved in SP4:

112069 192428 RMP CALL PICKUP FAILS INTERMITTENTLY - QUEUE RECORD NOT REACTIVATED.

please ask your service provider to upgrade your system to SP4

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[M62]

whosrdaddy .....your living up to your name. Many Thanks.