PSA is activated, but refuses to work 1

[Radetzky]

Hi,

I've enabled PSA on two test stations, and I am even able to change the security access code from the phone, but when I dial 25 (my PSA associate FAC) and then 1234#12345# I can hear two confirmation tones but followed by waive off tone. Of course nothing happens. When I am trying to dissociate the station using code 26, which was assigned as my dissasociate code, also I can hear two tones followed by waive off tone, and the station remains unchanged. I've tracked all the posts in this forum regarding PSA issues, but I've found no answer. I am stuck :-(

Radetzky

 

[1a22ip]

Radetzky

I have PSA and I press the dissociate code and bang set is out of service. No further codes necessary. On the associate I press the code+extension+security code. I receive the 3 tone confirmation tones and bang set is in service.

Now check on your disp sys cust pages (money Pages) that the proper field is set to y
Personal Station Access (PSA)? y

Hope this helps
ED

1a2 to ip I seen it all

 

[Radetzky]

Of course, I do not add anything to dissociate code, but it simply does not work. On the associate, I do exactly as it should be (FAC+extension#securitycode).
The question is: what do you hear after i.e. dissociate code? two tones and silence OR two tones and waveoff tone?
Because I can hear waveoff tone, and it doesn't work.
After associate sequence I do not hear 3 tone confirmation but two tones and again waveoff tone.
I've checked the disp sys cust pages before I did start playing with PSA, and it is enabled. Then
I am really confused, because in theory it should work. I've also enabled PSA on all COSes. I use G3V6.

Radetzky

 

[1a22ip]

Radetzky
After I press the dissociate code I hear 2 beeps then Lites on the set go dark. On associate FAC-->dial tone-->EXT#-->silence-->securitycode# three beeps.

This might sound silly but you are adding the # after the extension and the security code.

Otherwise I am stumped

ED

1a2 to ip I seen it all

 

[Radetzky]

I am adding this hash sign, so I am confused too.
Maybe there's something wrong with station configuration?
What is the difference between configuring station to static port and configuring for PSA (except security code)?

Radetzky

 

[lopes1211]

Is tti enabled on page 2 of change system-parameters features? If not, PSA will not work.

-CL

 

[BobFox]

could you tell a little more about your situation.
Like what kind of system/software you have.
Do you have a datamodule on your station programmed ?
Did you change the COS for that station ?

maybe some silly questions but all information will help.
greets, Bob

 

[Radetzky]

Hah! The information from lopes1211 helped. TTI was not enabled which caused associate/dissociate codes not to work. Thanx!

Bob, it is quite standard system. G3csiV6. No data modules. Phones are 64xxD/D+ series. I've already changed the COS on the stations that I required and with TTI enabled it works fine!

Radetzky