Prompt is different in CallPilot

[chickasita1]

Recently upgraded from MerMail to CallPilot and noticing several differences that we didn't see in the NTPs, etc.

When a caller is presented to a CP mailbox, they are now prompted after the greeting: "enter another extension number or record a message at the tone. When you are finished recording, press *". We'd rather have the old standard, "please leave a message after the tone".

Unfortunately, this is not one of the changeable system prompts. Any tips or suggestions or are we stuck with it?

 

[GHTROUT]

I think you can fix that by simply recording a greeting on the mailbox. Is that not feasible in your environment?

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[chickasita1]

The prompt plays immediately following the recorded external greeting. So, the caller ends up listening to a lot of information before they get to leave a message. Thanks for the reply.

 

[telebub]

Open the profile of a mailbox. Go down to "Setup". Uncheck the box titled "Play call answering instruction prompt".

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[chickasita1]

Thanks for the help - you got me on the right track. The box was unchecked under setup, but then we saw a field under call answering called phoneset interface. It needed to be set to "CallPilot". I appreciate it!