Proliant 3000 Raid 5 won't enter rebuild

[scotthendryx]

We have a PL3000 with 550 P-III CPU's. We have a raid 5 with 4 drives in the array. When we replace a failed drive, the drive goes to the "Ready to Bebuild" state and stays there. It will not start the bebuild process. We have tried several drives, updated the drive bios, 3200 array bios, replaced the drive cage and backplane, replaced the cables.

Next step is to have the customer bebuild the array, which they don't want to do.

Any ideas?

 

[TheLad]

What OS are you running? Are there any errors on the console (NetWare) or Event Viewer (NT/2000)? -----------------------------------------------------
"It's true, its damn true!"
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[scotthendryx]

Nt with current SP6A. No errors, just "Drive is Ready to Bebuild" in the event viewer.

 

[TheLad]

Have you updated the System ROMPaq?

http://www.compaq.com/support/files/server/us/locate/7_1112.html#177

-----------------------------------------------------
"It's true, its damn true!"
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[scotthendryx]

See number 1 above.

 

[TheLad]

Quote from number one above: "updated the drive bios, 3200 array bios, replaced the drive cage and backplane, replaced the cables"

Scotthendryx - This does not mention that you have upgraded the System ROMPaq, hence my suggestion. You have only stated that the drives and the SCSI RAID card have had upgrades done to them -----------------------------------------------------
"It's true, its damn true!"
-----------------------------------------------------

 

[scotthendryx]

All Bios/RomPacs were installed and went okay. The problem is fixed now. Here's the story.

We went to the customers site Saturday morning, upon arrive we were notifed that another drive array (part 1 of 3 in this machine) failed. It was a raid 1. We replaaced that drive and it started to rebuild. After the build was complete, the drive in question, which was in array 3, a raid 5, started to rebuild too. After contacting Compaq level 3 support again and telling them the story, they too are speachless.....Apparently, the drive that was about to fail, although it showed no errors on the adu diags and other monitoring devices was somehow stopping this drive from rebuilding... Intersting, but since we have a 2 hour repair time on these servers, I think we only went about 2 weeks over the SLA....

Thanks for the suggestions.

Sh.

 

[Evilbart]

happened to me once: raid was rebuilding till 50% and suddenly stopped.

after some hours research i found 4 out of 9 disks were having hard read and write errors. The raid set was total loss. Luckily we could move over data (exchange DB's) to a new diskcabinet and change all the corrupt disks.

Glad to know that i'm not the only one encountering these problems.

Sorry to read this thing happened to you but you never walk alone ;-)

/Bart