Programs Do Not Open When Logged Into Citrix Client.

[TwAk]

Some of our users are experiencing the following problem.

They login onto citrix, via the web, but when they click on Outlook, or any other program on their remote client desktop, the "Connecting" window opens, and then disapears. The program does not open.

Can anyone help?
- Thanks!

 

[Ogi]

Hi,

What happens on the server?

Cheers,
Carl.

 

[JeffHicks]

My first thought when reading your problem is that Terminal Server Licensing is not setup properly or no longer has any valid licenses to issue.

Can you verify if the problem is user specific, application specific, or workstation specific? Have you setup a TS Licensing server and added enough licenses for your users?

 

[TwAk]

We were able to solve the problem. It seems that Windows 98, and Windows ME systems, were retaining the old license within the regestry.

The Fix:
Open Regedit.
Open Hkey_Local_Machine
Software
Microsoft
MSLicensing
Store
And delete all values ending in License000, 001, 00*

The citrix server then issues a new license when the user logs in. Quite a pesky little problem to find. We had to contact Microsoft.

Thanks to everyone who posted assistance.

 

[Ogi]

Hi,

A well documented issue on this forum as well!

Cheers,
Carl.