Programming system to Call Forward Off-Net for specific time-of-day on a specific extension 1

[avi777]

I administer a Avaya Aura CM 6.0 and I have been trying for the longest to figure out how to program the system to automatically set Call Forward Off-Net for a specific extension after working hours. Has anybody done this that can point me in the right direction? That is, assuming that the system has that kind of feature. Right now I have set up a CFWD button on the extension in question, and created a VDN and Vector to have it call an on-call cell phone. The problem is that some folks are forgetting to activate it before leaving at the end of the day. So I am trying to
see if I can set this up where the Avaya system will automatically enable the CFWD going by the time-of-day. I tried to use the time-of-day feature, but either I am not setting it right or it does not serve the purpose for what I intend to do. Appreciate any help.

 

[djk205]

Created a coverage time of day schedule that points to a cover path, send that cover path to the vdn, change the station coverage path to time of day schedule. Should work just fine.
TIME OF DAY COVERAGE TABLE: 581

Act Cvg Act Cvg Act Cvg Act Cvg Act Cvg
Time Path Time Path Time Path Time Path Time Path

Sun 0:00 4 7:00 23:00 4 : :
Mon 0:00 4 7:00 23:00 4 : :
Tue 0:00 4 7:00 23:00 4 : :
Wed 0:00 4 7:00 23:00 4 : :
Thu 0:00 4 7:00 23:00 4 : :
Fri 0:00 4 7:00 23:00 4 : :
Sat 0:00 4 7:00 23:00 4 : :

 

[avi777]

Hello DJK205,

I created a Coverage Path 11 and under coverage criteria I set to "y" ALL, DND/SAC/Goto, and Holiday Coverage; and Point1 set to the existing VDN that I have been using.

Then I created the Time-Of-Day Coverage table as follows:

TIME OF DAY COVERAGE TABLE: 6

Act Cvg Act Cvg Act Cvg Act Cvg Act Cvg
Time Path Time Path Time Path Time Path Time Path

Sun 0:00 11 00:01 11 23:59 11 : :
Mon 0:00 11 07:00 11 17:00 11 : :
Tue 0:00 11 07:00 11 17:00 11 : :
Wed 0:00 11 07:00 11 17:00 11 : :
Thu 0:00 11 07:00 11 17:00 11 : :
Fri 0:00 11 07:00 11 17:00 11 : :
Sat 0:00 11 00:01 11 23:59 11 : :

Our hours of operation are from 0700 to 1700 (7am to 5pm), so it's supposed to switch at 1700 to off-net. However, as soon as I add the coverage path to my station it immediate
enables cfwd off-net. Am I doing something wrong.

Thanks

 

[avi777]

Regarding my last I figured out my error. I had to take out the Coverage path between 0700 and 1700, and left the Sunday and Saturday as all 00:00 time.
My only question is with Sunday and Saturdays as 0 hours to the coverage path, will calls stay covered to go off-net from Friday 1700 until Monday at 0700?

Thanks again.