Programming Mode on CICS

[franto]

Have a customer who has a CICS and whenever you attempt to enter programming (Feature **266344) the phone set reboots. Tryed this on multiple sets and also verified the wiring. Also attempted (Feature **STARTUP) and got the same thing. The soft programming still works (Feature *1, *2, *3, *0). Any suggestions?

 

[TRONIC1]

Hi franto,
I'm not sure of your knowledge level so please don't be offended, but doing Feature**STARTUP will wipe all programming. If this is what you want then first you must power down the CICS then power it back up and Feature**STARTUP must be done within the first few minutes(could be longer, maybe 15-20 mins. Someone correct me if I'm wrong). I've seen many posts concerning bad software as well. If you could find out your software level and post it that would help.

I'd rather have a bottle in front of me than to have a frontal lobotomy

 

[TRONIC1]

Just wondering if you resolved this franto. I also wanted to ask if you had insured your amphenol cable was secured to the unit.
Thanks,
John

I'd rather have a bottle in front of me than to have a frontal lobotomy

 

[dhaymond]

Sounds like either the s/w is bad or the mother board(KSU). The feature **startup 266344 is the right to default software. If you still have problems it's the above discription.

 

[NTL555]

I would check to see if you are getting enough power to the KSU.... possible power problem may cause the system to restart...

I had a customer's KSU restart everytime they started up the copy machine... go figure...

NTL555

 

[franto]

Did verify the amphenol, even went as far as to plug new one into system and onto another 66 block with a single station punched down. Installing new software today to see if problem resolves. Thanks