programming an m3905 acd set 2

[CKDANG007]

I am setting up a demo for a 3905 to replace the cuurent m2616 that our call center uses. They also use wireless plantronics headsets CS50. Will this be compatible? I checkd the plantronic web site to check compatibility for the m2616 and the 3905 and it says not compatible, but we are using it now with our m2616's. Also, when pressing the supervisor button to call the supervisor, does it use the assigned supervisor queue number or does it bypass the queue? And when the supervisor button is pressed does it automatically put the customer on hold? And do calls ..say from a supervisor to agent, will it display the queue name like it does now on the m2616?

 

[Eitsalo]

CS50 would work and check you MARP set. Post all yoru MCR sets.

 

[CKDANG007]

Here is a print out of one of our agent phones:

REQ: prt
TYPE: tn
TYPE TNB
TN 27 6
DATE
PAGE
DES

DES CC34
TN 027 0 00 06
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 190
TGAR 8
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 190
LHK 8
PLEV 02
SPID 8162
AST 00 08
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 140 0 8571
AGN
01 NRD
02 MSB
03 TRN
04 AO6
05 CFW 4
06 MWK 190
07
08 SCR 571 0 MARP
CPND
NAME CHRISTINA M HORN
XPLN 27
DISPLAY_FMT FIRST,LAST
09 ACNT
10 TRC
11
12
13 ADL 16 918882497495
14 DWC 140
15
DATE 21 MAR 2007

Here is a print out of a supervisor:
TYPE TNB
TN 26 2
DATE
PAGE
DES

DES LEASE
TN 026 0 00 02
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 190
TGAR 8
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 190
LHK 9
LPK 9
PLEV 02
AST 00 08
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 777 0 8162
SPV
01 NRD
02 MSB
03 TRN
04 AO6
05 CFW 12
06 MWK 190
07
08 SCR 162 0 MARP
CPND
NAME JOHN LEASE
XPLN 27
DISPLAY_FMT FIRST,LAST
09 SCR 262 0 MARP
CPND
NAME JOHN LEASE
XPLN 27
DISPLAY_FMT FIRST,LAST
10 ADL 16 918882497495
11 ADL 16 918668849562
12 ADL 16 917819076946
13 OBV
14 DWC 140
15
DATE 11 MAY 2006


So when the 2616 gets replaced with a 3905 set, the agent will no longer have to press their DN key and call the Supervisor queue. Now in pressing the supervisor key on the 3905, will the call be routed the same way, will it go through the supervisor queue?

 

[johnpoole]

when pressing the supervisor button to call the supervisor, does it use the assigned supervisor queue number or does it bypass the queue?

is uses the assigned spv for that acd group..

And when the supervisor button is pressed does it automatically put the customer on hold?

yes our 05's puts that call on hold..cls aha

will it display the queue name like it does now on the m2616?

that one i can't test but since the display name is not part of the station type, it should

notes on the posted tn..
he's got an fdn set for an scr that by code should never forward.. he's got an lhk set that can't possibly work.. acd calls do not hunt and lhk will not hunt past a feature key.. why is there a trace key on the agent phone? you can get by with loops on a smaller group, with enough agents small things like that will ini a switch..

john poole
bellsouth business
columbia,sc