Programmatically login agent

[ipl]

We have a problem to programmatically login an agent via SCCS. It works on an option11c in our lab, but not at a customer site on an option61. It however works on site if we take the phone off-hook, and then do a programmatic login.

We use Envox CT Connect to talk to Symposium.

Any ideas?

Ipl

 

[rfwhite]

We do it fine on a 61c using a home-grown Unix application. Make sure your link commands aren't being 'massaged' by your Envoy stuff.

 

[ipl]

rfwhite,

Thanks for your answer, we are also looking into the issue with Envox, but since this works in the lab we think it is a switch config issue or some other little tweak.

Could I ask, what extension types are you using for your (virtual?) agents, and which version of SCCS?

Ipl

 

[rfwhite]

We're still using 2216 and 2616 'phones. We have done the login/out stuff with both 4.2 and 5.0 SCCS.

 

[ipl]

rfwhite,

Thanks. We still have a problem doing this on site, possibly since we are doing this on virtual extensions. It is a huge customer with a complex live system, so we have very time-consuming change control to deal with for try&fail.

We have however found a workaround that auto-login the agent when it is defined in Meridian, which is cleaner and seems to work. We have fortunately no need to log on/off.

Ipl