Program a pause in DCFW 1

[Haus1962]

My customer is tring to automate a common function for his users. His users need to dial an external vendor and then enter a customer code. I built a phantom for him that will dcfw to the vendor. I can get to the vendor just fine but there is a 3 second pause needed before entering the customer code. I have used FTR DCFW (number)(#####)(customer code) but it fails. Replaced the # with | and , and p and * and they all fail. Is there a way to enter pauses?

81C - Suc 4.0

Thanks for any help you can give.

 

[tnphoneman]

Don't think so. Have never made it work.

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[marc3lo]

I'm not sure if will work but you can try it using a ACD instead of a phanton DN, create an ACD and in dcfw put the number you trying to reach and the pause.

 

[Haus1962]

The problem I am facing is I don't know what to use for a pause... none of the characters I used above worked.

Thanks for your time.

 

[roupe]

If the trunks you are outdialing on are PRI, then all digits are collected and sent at once. You cannot pause the outpulsed digit stream and then send additional digits.

 

[Haus1962]

Ahhhhh that's were the problem is. Thanks everyone for your help!