Profiles not working all of the time

[tpulley]

I have a 2K XPs service pack 1 installed Citrix server. Once in a while (that would mean it happened again today) some users are unable to get their profiles. The profiles are stored on the Domain Controller. The Citrix server is a member server of that domain. Try as I might I cannot get the particular user profile to load up. Other users can load fine. I get a message about, cannot copy \\servername\profile\user (application data hot bar etc...
Detail - Cannot create a file when that file already exist. Then it will go on to say you will be using a temporary profile.

Any Ideas?

 

[Frankenherder]

Double check your spelling and permissions for the profile.

Sounds basic but I had the same problem and that resolved it.

Matt

 

[tpulley]

Permissions? Wouldn't that stop it all of the time? Even spelling it would seem that it would either go or no go.

I am assuming you are speaking of the profile folder for that users permissions. What should they be? When I try to look at them I get an access denied sorta message. If I look at the security tab, it says I don't have permissions to see it, but can take ownership etc. Any ideas?

 

[skoehne]

try making sure that the owner of the users profile is either the user, or the local Administrator. If it is not one of those, the profile might not load.

 

[tpulley]

I have the user defined as the owner. Administrators (group) is also listed there.

 

[DrManic]

We have the same problem here and can only get round it by logging directly into a citrix server rather than logging onto the farm

 

[CitrixEngineer]

Does this happen with any kind of consistency - ie if a user gets this issue, are they bound to see it if they attempt to log in again?

My guess is that cached profiles are not being deleted - and possibly worse, leaving files locked open so that they cannot be overwritten when the user logs in next. Hence the profile cannot be copied. Generally a new profile should be created in that circumstance (%username%.001, etc), but this could fail.

Have you tried running Filemon for affected users?


Hope this helps

 

[tpulley]

File mon. Hmmmm.. Nope I will check this out.

As far as consistency, it doesn't appear to be the same user every time. But they have had issues with this off and on for a while.

It appears to me that the profile was corrupted (perhaps the file locked mentioned above). I pointed the account to create a new profile (this time on the local Citrix server) and it went through fine. I was able to copy most of her things back into this one. Some of the profiles the folks have created are pretty hefty (25-30 Mb), while most aren't. When loading a roaming profile this would several a few seconds.