Problems with Xerox WorkCentre Pro C55 - Please HELP!

[icsboi]

Hi!

We deployed these new Xerox multifunction machines to our customers but unofortunately Windows 2000 Professional users are experience delay while opening properties page of the printer or to send print-outs. It takes 20 seconds every single time.

This affects two different computers which are:

1. Windows Updated;
2. Spyware free (Ad-aware);
3. Virus free (McAfee with an update engine and signature);
4. Drivers are the most recent ones, downloaded from Xerox support web site;
5. Office 2003, Adobe reader 7, Winzip 8, are the only software installed.

Any idea. PLEASE HELP, we are desperate and we would like to avoid re-installation of the machines becuase of that.

THANKS!

 

[bobmagoo]

Is it being used locally or over a network. A slow or bottlenecked connection may be at fault.

 

[jkupski]

In the printer driver "configuration" tab, select "Bi-Directional Setup" and enter the copier's IP address. Alternately, just uncheck the "Enable Bi-Directional Communication" checkbox.

Does this fix your problem?