Problems with Sending/Receiving E-mail and with Internet 3

[Chinyere]

Hello All,

I am having e-mail issues. I do not think that it is e-mail client related. When I go to do a "Send/Receive" in Microsoft Outlook, I receive a mail error, which informs me that the POP3 mail server cannot be located, then it has a box that lists the mail server as mail.companyname.

This is the puzzling thing. Everyone else in my comapny can receive e-mail. I can also see the network drives, so that means that I am networked; just cannot use any e-mail client program (we also tried to use Eudora with the same result) or use the Internet.

But wait, the plot thickens...
Yes, I can't use the Internet BUT if I type type the IP address, I can view the site. For example, if I type in the IP address of google, the site appears. However, if I type in the domain name (

http://www.google.com),

I receive a "page cannot be found error."

I think that the mail issue is tied to the Internet issue (both went down at the same time). Right now, I am using another workstation but would like to fix mine.

BACKGROUND: A few weeks back, my Norton e-mail tracker alerted me that a virus was being sent to me. Well, the program deleted the virus (Klez_H) but somehow the message stil apeared in my Inbox. So I deleted it as well.

I don't know if this issue is virus related but it very well may be.

Does anyone have any ideas?


Chinyere

 

[jimbopalmer]

I would do an ipconfig /all in a MS-DOS prompt to see what DNS servers the PC was pointing to, then do the same on a PC that works.

being able to go to addresses but not names points to some DNS issue

I tried to remain child-like, all I acheived was childish.

 

[cadaveca]

DNS IS THE ONLY CAUSE THAT I CAN THINK OF....DNS CONVERTS DOMAIN ADDY'S TO IP, AND IF YOU HAD THE WRONG DNS SERVER IN YOU TCP STACK, IT WOULD EXPLAIN ALOT...TRY CHECKING ANOTHER CLIENT ON THE NETWORK AND SEE IF YOU HAVE THE SAME DNS AS THE OTHER....PROBABLY YOU DO NOT.

the only right answer to "why?" is: "why not?"

 

[AFTech81]

I have to agree with both jimbopalmer and cadaveca. It definately sounds like a DNS issue instead of a mail/internet issue. Make sure that you are using the correct DNS ip addresses for the computer.

Brian
USAF
Network +, Win2k Pro
No try not. Do or do not. --Yoda

 

[Chinyere]

Thanks everyone for your great tips! I didn't think of DNS but will look into it.

Chinyere