We are having an issue with M2008 & M2616 phones. Since our upgrade to release 7.0 in February we have been having phones that when they try and answer a call it disconnects the caller that was on the line. This only happens with these phones. At first I thought it was just the phones dieing but each week the number continues to climb. Does anyone know of anything within the system that would cause a problem like this to happpen? We are replacing the M2008 and M2616 phones with the M3900 series phones and the cost is going through the roof at this point and I need to make sure that we are not replacing the phones when there is truely nothing wrong with them.
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Problems with Rls 7.0 and M2008 & M2616 Phones
- Thread starter rcamron
- Start date
rcamron
Check your hook switch, that little piece of spring steel is garbage after a few years they become weak. They need to be opened up.
You may also have to remove the board and clean the contacts.
I do this all the time. Works Great! i guess it could be an issue with 7.0 but I doubt it.
nist
Check your hook switch, that little piece of spring steel is garbage after a few years they become weak. They need to be opened up.
You may also have to remove the board and clean the contacts.
I do this all the time. Works Great! i guess it could be an issue with 7.0 but I doubt it.
nist
Can you duplicate the problem? Why don't you use one of the "defective" 2616s for a week and see.
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