Problems with my music on hold

[somuch2much]

I recently was asked to hookup a valcom digital messaging system to my switch. We were using Muzak but to keep costs down we switched to the valcom. Now that I have swapped it out not all calls are getting the music on hold. Some incoming calls and some internal calls. When dialing my acod I'm getting a fast busy and I should be hearing music. This is really frustrating. Please help

 

[somuch2much]

Thanks Ricky. How could I achieve this? I'm sorry as I never added a trunk to a network group before. Thanks

 

[somuch2much]

does anyone know what Ricky says to be true? you need music trunks in every network group

 

[KCFLHRC]

RickyPone is correct, but didn't you have that before? I thought you just changed out the music source and that was it????????????????

 

[RickyPone]

What you have posted shows no music trunks in network group zero. You need to find an unequipped trunk in any superloop 0-31 and build a new trunk there. Wire it in with the rest of your trunks and you should be good to go.

 

[somuch2much]

I did. In desperation I have outed and rebuilt new route and a new trunk. Made the bdct no on the new trunk and now i can dial the acod but no music just dead air. have a simple cross connect from device to the trunk. Took all other music trunks out of the equation. Starting to feel really dumb you guys. Thank you all for your help

 

[somuch2much]

oh no dont tell me

 

[RickyPone]

Do you know how to put it back?

 

[somuch2much]

Yes Ricky thanks. I know have music on hold. Thank you guys so much. CHEERS!