Problems with my music on hold

[somuch2much]

I recently was asked to hookup a valcom digital messaging system to my switch. We were using Muzak but to keep costs down we switched to the valcom. Now that I have swapped it out not all calls are getting the music on hold. Some incoming calls and some internal calls. When dialing my acod I'm getting a fast busy and I should be hearing music. This is really frustrating. Please help

 

[KCFLHRC]

What Valcom unit is it? Make sure you are using a 600 ohm output from the Valcom unit. If all you did was change the music source it makes no sense that you are hearing it in some places and not others.

 

[somuch2much]

Thanks. Its a v-998 Digital Messaging system and yes Im at 600 ohm output. My wife just called and she heard the music when I put her on hold but Its very sparatic.

 

[KCFLHRC]

You mean a V-9988 ??????

 

[somuch2much]

My apologies. Yes a V9988

 

[KCFLHRC]

Well it's a pretty simple box. Looks like it has a monitor speaker. When it stops working in the phone system I would press the monitor speaker and see if it's working at the unit. I'm assuming you removed the Muzak input and installed the Valcom's input to the same location? If that is the case then my guess is you have a bad unit or the audio file is not being read properly. Are you using the built in music or an external audio file you made?

 

[somuch2much]

I appreciate your help. I have a buttset hooked up to the trunk to hear it play continiously. There seems to be no interuptions in the audio file. Im using the built in music. I'm hearing it on some internal calls but not others. Same with incoming & outgoing. i should be able to dial my acod and hear the music. Shouldn't I?

 

[KCFLHRC]

As long as TGAR isn't stopping you then yes, you should be able to dial the ACOD and hear music. Make your test phone TGAR 0 and you should be good to go.

 

[somuch2much]

Nope. My tgar is set to 0. Still fast busy. I outed my trunks and rebuilt them same with my route


REQ: PT
TYPE: RDB
CUST 0
ROUT 34

TYPE RDB
CUST 00
ROUT 34
DES MUSIC
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT NO
ACOD 4821
TARG 01
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
ARDN NO
AACR NO



TYPE: TN
TYPE TNB
TN 064 0 11 1
DATE
PAGE
DES

DES MUSIC1
TN 064 0 11 01
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 34 1
CFLP 79
DATE 23 OCT 2012


NACT
REQ: PRT
TYPE: TN
TYPE TNB
TN 056 0 14 0
DATE
PAGE
DES

DES MUSIC2
TN 056 0 14 00
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 34 2
CFLP 63
DATE 23 OCT 2012


NACT
REQ: PRT
TYPE: TN
TYPE TNB
TN 096 0 1 0
DATE
PAGE
DES

DES MUSIC3
TN 096 0 01 00
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 34 3
CFLP 111
DATE 23 OCT 2012

 

[KCFLHRC]

Do your trunks stat IDLE

 

[somuch2much]

ALL STAT BUSY

 

[KCFLHRC]

They shouldn't stat busy. Maybe reverse polarity on the music input?

 

[somuch2much]

tryed reversing polarity but they still remain busy. Should they all be idle?

 

[KCFLHRC]

They should be idle

 

[somuch2much]

i tryed disabling all cards and enabling but they go right to busy. Have you ever heard of this?

 

[KCFLHRC]

Never seen this that I can remember. Is there a reason you outed them and rebuilt them? I'm wondering if you upgraded your switch previously and everything converted. Then you outed them and rebuilt them and now they don't work because of a package restriction. In LD 22 if you print your SLT's what does it show for MusCon?

 

[KCFLHRC]

I'm assuming those are valid conference loops and the conference loops are enabled?

 

[somuch2much]

when I print slt's in ld 22 it says mus con 0 left 0 used 0

 

[somuch2much]

STAT 79
CNFC 00 DSBL 00 BUSY
CHAN 00 DSBL 00 BUSY
.STAT 63
CNFC 00 DSBL 00 BUSY
CHAN 00 DSBL 00 BUSY
.STAT 111
CNFC 00 DSBL 00 BUSY
CHAN 00 DSBL 00 BUSY

Heres my prt cequ conf loops
CONF * 015 * 031 * 047 * 063
* 079 * 095 * 111 * 127

 

[RickyPone]

If I remember correctly you need music trunks in every network group. Music won't go across the network.