Hello to all,
I have several users reporting me that the MWI on their phones are light up and they do not have any messages. Or that they have messages and MWI on their phone is not turn on.
What I do on this cases is reset the mailbox, I have done it on some users and it seems to work, but in a week or two it happens again. In some users I reset the mailbox left a message and it did not turn on the MWI, I changed the port of the PBX extension number and it began working but in a week or two it happen again.
The PBX is a Nortel CS1000, from a phone device of the PBX I can turn on and off any MWI. Is there a trouble shooting I can do to determine if the Octel is sending the instructions to turn on or off the MWI? Os how ca I know from what port is or extension is the signaling for MWI going trough?
Thanks to all
I have several users reporting me that the MWI on their phones are light up and they do not have any messages. Or that they have messages and MWI on their phone is not turn on.
What I do on this cases is reset the mailbox, I have done it on some users and it seems to work, but in a week or two it happens again. In some users I reset the mailbox left a message and it did not turn on the MWI, I changed the port of the PBX extension number and it began working but in a week or two it happen again.
The PBX is a Nortel CS1000, from a phone device of the PBX I can turn on and off any MWI. Is there a trouble shooting I can do to determine if the Octel is sending the instructions to turn on or off the MWI? Os how ca I know from what port is or extension is the signaling for MWI going trough?
Thanks to all