Problems with MWI on Octel 250

[C3rv32a2]

Hello to all,

I have several users reporting me that the MWI on their phones are light up and they do not have any messages. Or that they have messages and MWI on their phone is not turn on.

What I do on this cases is reset the mailbox, I have done it on some users and it seems to work, but in a week or two it happens again. In some users I reset the mailbox left a message and it did not turn on the MWI, I changed the port of the PBX extension number and it began working but in a week or two it happen again.

The PBX is a Nortel CS1000, from a phone device of the PBX I can turn on and off any MWI. Is there a trouble shooting I can do to determine if the Octel is sending the instructions to turn on or off the MWI? Os how ca I know from what port is or extension is the signaling for MWI going trough?

Thanks to all

 

[KenMeans]

You can use online CDR to see if the MWI is being sent or not

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[C3rv32a2]

Thanks, I will try that out, do you know were in the configuration is were specifies what ports and the number of the extension it is used to send the MWI notification?

 

[KenMeans]

ports in menu 4 and league in menu 1-1

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

I assume you are using FLT-N's n the system ? If so the MWI ports must be in the ACD group but not logged in.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[C3rv32a2]

Hello ken,

This are the ports in menu 4

Menu 4 - Port Assignments INNUSRK250

Extension/ Ln Pt Extension/ Ln Pt
Pt Phone No. I O T M N P F Tp D Gp Pt Phone No. I O T M N P F Tp D Gp
-- ---------- - - - - - - - --- - -- -- ---------- - - - - - - - --- - --
1A 7019 Y N Y N N N N 151 1 2E 7044 N N N Y N N N 151 1
1B 7020 Y N Y N N N N 151 1 2F 7045 N Y Y N Y Y N 151 1
1C 7021 Y N Y N N N N 151 1 2G 7046 N Y Y N Y Y N 151 1
1D 7022 Y N Y N N N N 151 1 2H 7047 N N N Y N N N 151 1

1E 7023 Y N Y N N N N 151 1 3A
1F 7024 Y N Y N N N N 151 1 3B
1G 7025 N Y Y N Y Y N 151 1 3C
1H 7026 N N N Y N N N 151 1 3D

2A 7040 Y N Y N N N N 151 1 3E
2B 7041 Y N Y N N N N 151 1 3F
2C 7042 Y N Y N N N N 151 1 3G
2D 7043 Y N Y N N N N 151 1 3H

How do I know from this which ports are used to send the MWI?

And this is menu 1 - 1




Menu 1 - System Parameters INNUSRK250
- Installation Information -

Company Name : ETHICON ENDO SURGERY VPMOD ID: INNUSRK250
Company Address: 425-B PANAMERICAN DRIVE Area Code: 915
: EL PASO, TEXAS 79907
:
Company Phone Number (include area code): 9157913000
VPMOD Phone Number (include area code): 7777 Extension:
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 4
ACP Used for Integration: N
Type of PBX or Centrex VPMOD is on: I - PBX DMID NT Meridian 1
Number of Digits in Extension (Used for Outcalling and ECP): 4
Number of Digits in Extension (Used for Message Waiting): 4
Number of Rings for On-PBX Calls (Used for Outcalling): 3
Number of Rings for On-PBX Calls (Used for ECP): 2
Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known
Saved Messages - Keep Date/Time Stamp of When the Message was Received: N
Block Messages to Uninitialized Mailboxes (Y/N): N
ANI Used for Integration: N

 

[KenMeans]

the ports that have a y under the M column are the ones set for MWI They should also have a N in the I column si it does not log into the ACD

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[C3rv32a2]

I have check what you have told me and they do have a Y and and N on the columns you mentioned.

On the PBX configuration side these ports are not on a ACD, they are configured as "Key 0 SCR" con keys 13 and 14 of the configuration are the on and off keys. Could it be that one of this ports are not working?

 

[KenMeans]

Have you double checked the config note below. It is the right one for your Linear hunt configuration.



Configuration Note 5402 - Ver. J (05/02)
Northern Telecom Meridian M-1*(FLT-N)
Linear Hunt


Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[C3rv32a2]

No I have not seen it, can you send it to me or is there a link to access it?

 

[KenMeans]

this is the config note if you need help we can fix this for you

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)