ajohnsonlaird
Programmer
Hi:
I’m an experienced computer systems programmer and hardware engineer but a complete newbie when it comes to Avaya Partner systems.
My home office has a venerable Partner 103H system that we bought back at the end of the 20th Century (I did say it was venerable!) that has been working flawlessly up until now.
The system configuration is, left to right:
308EC Module R3.0
Partner Mail VS R5.0 (with Partner Mail 2 Port Card with Backup & Restore)
ACS Proc. R3.0 (with Remote Access PC Card)
308EC Module R3.0
308EC Module R3.0
But for the past week, it’s developed a problem: there is random crackling (it sounds like a Geiger Counter with a low radiation level) on all handsets when making either (a) intercom calls or (b) making or receiving outside calls. I’ve tested the CO POTS lines with a butt handset and they’re clean.
When I took the enclosure cover off, I also saw what might be a second problem: the Mail VS R5.0 has a flashing red LED, flashing with a one second duty cycle (one second on, one second off).
What I’m thinking of doing (and would appreciate any advice on) is:
1. Put new AAA batteries in the AC Proc R3.0 card.
2. Power down the system.
3. Insert a recently purchased PCMCIA Partner Backup/Restore PC Card into slot 2 of the ACS Proc R3.0 board.
4. Power up the system.
5. Back up the system configuration to the PCMCIA card.
6. Power down the system.
7. Remove each module in turn and re-insert it —repeating several times to clean the back-plane and power contacts.
8. Power up the system and see if the crackling has gone away.
9. Test to see if I broke anything else!
If the crackling still persists, then I was planning on purchasing “matching” modules, starting with the ACS Proc R3.0 and systematically swapping them out, making sure that (a) there are no empty slots in the backplane (which I understands changes the configuration) and (b) keeping all the boards in their original slots (for the same reason).
Does the above make sense, or am I going to mess things up big time — and then have to reprogram the whole system from scratch??
Thanks in advance for any wisdom!
Andy
I’m an experienced computer systems programmer and hardware engineer but a complete newbie when it comes to Avaya Partner systems.
My home office has a venerable Partner 103H system that we bought back at the end of the 20th Century (I did say it was venerable!) that has been working flawlessly up until now.
The system configuration is, left to right:
308EC Module R3.0
Partner Mail VS R5.0 (with Partner Mail 2 Port Card with Backup & Restore)
ACS Proc. R3.0 (with Remote Access PC Card)
308EC Module R3.0
308EC Module R3.0
But for the past week, it’s developed a problem: there is random crackling (it sounds like a Geiger Counter with a low radiation level) on all handsets when making either (a) intercom calls or (b) making or receiving outside calls. I’ve tested the CO POTS lines with a butt handset and they’re clean.
When I took the enclosure cover off, I also saw what might be a second problem: the Mail VS R5.0 has a flashing red LED, flashing with a one second duty cycle (one second on, one second off).
What I’m thinking of doing (and would appreciate any advice on) is:
1. Put new AAA batteries in the AC Proc R3.0 card.
2. Power down the system.
3. Insert a recently purchased PCMCIA Partner Backup/Restore PC Card into slot 2 of the ACS Proc R3.0 board.
4. Power up the system.
5. Back up the system configuration to the PCMCIA card.
6. Power down the system.
7. Remove each module in turn and re-insert it —repeating several times to clean the back-plane and power contacts.
8. Power up the system and see if the crackling has gone away.
9. Test to see if I broke anything else!
If the crackling still persists, then I was planning on purchasing “matching” modules, starting with the ACS Proc R3.0 and systematically swapping them out, making sure that (a) there are no empty slots in the backplane (which I understands changes the configuration) and (b) keeping all the boards in their original slots (for the same reason).
Does the above make sense, or am I going to mess things up big time — and then have to reprogram the whole system from scratch??
Thanks in advance for any wisdom!
Andy