Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Problems with agents calling supervisors (SYMPOSIUM)

Status
Not open for further replies.
terox23

terox23

IS-IT--Management
Feb 16, 2006
4
DO

The ACD agents can't call the Supervisor, and they have programmed the SPID option and all, and they all used to work, and suddendly the all stop working,

Help Me, any suggestions ??
 
Sort by date Sort by votes
and did all the agents stop working at the same time? and what happens when the agent ties the call?

john poole
bellsouth business
columbia,sc
 
Upvote 0 Downvote
The Agents are acquired...

The didn't stop working, and when the Agent tries calling the supervisor it doesn't work, it doesn't do anything.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

phonetech2012
  • Locked
  • Question
agents not acquiring,not populating rtd's
Replies
0
Views
116
phonetech2012
phonetech2012
MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
132
Firebird Scrambler
Firebird Scrambler
telklass
  • Locked
  • Question
Avaya Symposium vs IE
Replies
1
Views
160
Utreg
Utreg
ADRIAN74
  • Locked
  • Question
AACC AAAD phonebook and Agent Statistic not working with voice contact type
Replies
0
Views
166
ADRIAN74
ADRIAN74
Wilbur Terwilligeroc
  • Locked
  • Question
Avaya AACC reporting question for Multimedia agents
Replies
1
Views
94
effort1584
effort1584

Part and Inventory Search

Sponsor

Back
Top