Problems with AA transfer to operator 1

[knowsnothing01]

when a call is placed to my AA, and the operator option is selected a message saying operator is unavailable is played and the call is sent to the general delivery mailbox. I think I don't have an operator ext., how do I fix this?

 

[trabra]

knowsnothing01:

What Telephone System and Voicemail do you have? I'm thinking that it is a Flash and if that's the case, let me know and I'll tell you how to assign the attendant.

 

[knowsnothing01]

I have a norstar modular ics, and I'm not sure about the voice mail, it may be a flash.

 

[sprucegrover]

Use Operator Status feature (F982) to set status for Answer Lines, Attendant Avail, Business Open/Closed, and Attendant DN. If Attendant Avail is set to 'N', you will get that message and the call will be sent to the attendants mailbox. Probably General Delivery

 

[Arr]

Also make sure an operator is assigned in your table programming.

PhM