I have an invoice batch that I need to credit out.
However, whenever I try to do this I get an error invoice does not exist in something or another. But the invoice is actually there for me to view.
What I normally do when I have a posted invoice batch that I need to credit out is go to the invoice batch and export it as an excel file. I change the applied to invoice to the current invoice and add a number in sequence to the invoice number and change the type from a 1 to a 3.
This has worked fine before; however now it gives me some error that the invoice does not exist, but I know it exists b/c I just imported from the invoice batch that included the invoice.
Is there a way I can credit out this entire invoice batch so that the customers aren't billed for it with it doing this?
Is it as simple as adding a credit for the ammount to the customers involved? I know adding a credit will bring the balance to 0 but are they going to get docked late fees since its not letting me apply it to the invoice batch?
I think the problem was that I imported a csv file for the invoices, which I then adjusted the values in the invoices themselves within the batch list and saved them. I guess something messed up in the process of all this since it won't let me "undo" the batch.
Any suggestions would be greatly appreciated b/c as of now I am stumped.
However, whenever I try to do this I get an error invoice does not exist in something or another. But the invoice is actually there for me to view.
What I normally do when I have a posted invoice batch that I need to credit out is go to the invoice batch and export it as an excel file. I change the applied to invoice to the current invoice and add a number in sequence to the invoice number and change the type from a 1 to a 3.
This has worked fine before; however now it gives me some error that the invoice does not exist, but I know it exists b/c I just imported from the invoice batch that included the invoice.
Is there a way I can credit out this entire invoice batch so that the customers aren't billed for it with it doing this?
Is it as simple as adding a credit for the ammount to the customers involved? I know adding a credit will bring the balance to 0 but are they going to get docked late fees since its not letting me apply it to the invoice batch?
I think the problem was that I imported a csv file for the invoices, which I then adjusted the values in the invoices themselves within the batch list and saved them. I guess something messed up in the process of all this since it won't let me "undo" the batch.
Any suggestions would be greatly appreciated b/c as of now I am stumped.