Problems login in to Outlook.

[elmorro]

Hi all,
I get the following error message when trying to log-in to Outlook:

Unable to open your default e-mail folders. The information store could not be opened.

How can I fix this and log-in to my Outlook?

Thanks in advance,
elmorro

 

[smah]

Your .pst file may be corrupt, missing or have wrong permissions. Has anything happened with this file or the system lately?

 

[elmorro]

smah,
What's been happening lately is that we have been getting lots of SPAM mail. Could this have corrupted the .pst file?

elmorro

 

[elmorro]

How could the .pst file be fixed?

thanks,
elmorro

 

[brontosaurus]

do a search on your local hard drive for scanpst.exe. Run that, and point it at your personal folder (pst) file when prompted.

 

[smah]

Spam alone wouldn't corrupt or delete your .pst file. brontosaurus' idea is a good starting point, but sure to make a backup of your .pst file first, just in case.

 

[Tyras]

also check the size of your pst itself. It is supposedly able to go up to 18 gb i think, but it almost always has issues long before that, and if your getting a lot of spam, that may be the issue.


Tyras

 

[elmorro]

Thank you all for responding to this post. I will try your suggestions and post my results.

elmorro