Problems loading Word docs from a server

[Wizdar]

Word files have been created using templates that are stored on a network drive. The folders these templates were located in have been moved to another server. I’m now hearing of problems when a document (possibly created in Word 97) would take over a minute to load. (This is happening in an office located in another state, so I haven’t seen this personally.)

One person has suggested that the possible cause could be the document template path (located in Tools>Templates and Add Ins>Document Template field) no longer exists. He came to this reasoning because the indicated template has (supposedly) reverted to the local normal.dot.

I’ve tried every way I can to reproduce the problem (renaming/moving/removing templates) and cannot reproduce this. Any ideas?

Win XP Pro, Office XP Pro, service packs installed.

 

[Dreamboat]

Templates don't *revert* to the normal.dot. ALL docs and templates have normal.dot attached whether you do it or not.

What is the location of this person's workgroup templates and what *should* it be? Anne Troy

http://www.TheOfficeExperts.com

 

[junebug12]

We are also experiencing the same problems with Office XP. most of the documents were created in Word 97. We get a lot of "corrupted table" or word takes a long time to load. It also crashes consistently and will not also temp files to be deleted. Office XP is a nightmare.

 

[Dreamboat]

So, before you continue using these templates, open them all in XP and save them as XP version? Anne Troy

http://www.TheOfficeExperts.com

 

[Wizdar]

Here’s the latest on the situation (according to information from the office involved).

The workgroup templates were on Server A. Documents were created and saved elsewhere. The templates were moved to Server B and Server A was shut down. When the docs were opened, Word is (supposedly) searching for the original templates to do the update selected by the automatically update feature. Naturally, it can’t find the templates since they have been moved, so it is searching our entire network, which covers several offices. This is taking more than a minute.

It has been suggested that Word is attempting to resolve UNC paths on the network. But I have no clue what that means, or if the suggestion is valid.

I’ve tried building docs from network-based templates, turning on the autoupdate feature, and then deleting the base templates. It doesn’t cause any problems.

Maybe this is a WinXP/network issue?

 

[Dreamboat]

UNC means connecting to (for instance)

//Software/Templates

instead of:

S:\Software\Templates

see?

I think UNC is universal naming (or network) conventions (or code)?

Here's what you *ought* to do if you can. Have someone write you code that will find all files on the server that are using any of those templates and change the path to those templates to the new location. Anne Troy

http://www.TheOfficeExperts.com