Problems Installing Goldmine 6.5 on Workstations...

[samsonitus]

Hi there

We have been using goldmine for some time and a system crash meant that we had to re-install goldmine on the server and also on a couple of the workstations. All machines are running XP and we're on goldmine 6.5.

The install on the server was fine and restored the backup OK, then moved on to installing the workstation copy so initially unistalled whatever was left, cleared out the registry entrys, prefetch info and temp files and then inserted the disk to install.

Proceeded to install a workstation copy which shortcuts to the server using a mapped network drive and when it asks you to locate the directory on the server which contains the excecutable the error message 'Goldmine was not detected at the location specified, Please select the directory iin which the goldmine excecutable exists' appears...

Checked the path and directory on the server and everything is there fine. The drive is mapped OK and the goldmine directory is shared with full permissions etc.

Can anybody suggest a reason for thjis or point me into the direction of some simple goldmine installation tips?

Any help will be greatly appreciated.

Cheers

Sam Drury

 

[TheIntWizard]

You messed up here: "and then inserted the disk to install"

Rule one of GoldMine: Thou shalt not insert the disk to install

Workstations should only have a shortcut to the server, regardless.



The Wizard

http://www.integrationwizard.com

Home of IW Extreme - the CRM that works on the Internet and in Windows at the same time

 

[samsonitus]

Thanks Wizard, we have now resolved the problem by 'NOT INSERTING THE CD'... Contrary to what the manual tells you!

We have learnt a valuable lesson... Don't beleive everything you read and go with your first thought!

My question is, when is Bill Gates going to write a CRM package... We wouldn't have problems then!

Cheers and thanks for your help.