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Problems connecting with Partner remote admin. 2

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Mongo5150

Vendor
Apr 22, 2003
232
US
Question #1. I can get transferred into ext 76, I hear both modem tones greeting each other. But it only lasts for a few seconds and I get "your connection has been lost. I checked my modem settings. I am using XP and thought that was the problem, so I tried on my laptop with ME. Nothing, same thing on poth computers. I set up the remote admin password(#730).

Question 2: Can you use the remote messaging software for partner messaging remotely? Or do you have to plug into the lan port or the RS232 port? In the manual it says that you can use the AA to get transferred via *7 and transfer to Mbox **3. Why would they put that in the manual if you cant use the software remotely?
 
Don't know what to tell you on #1. I have several sites that I can't connect to, but most that I can. Those I can't connect to, also can't connect when on site and plugged into a station port, so I don't think it's a line quality issue.

#2, the GUI can only be used connected to the LAN port of the Partner Messaging, so it's a direct connect via a cross-over cable, or through your hub/network. The **3 internal modem allows you to do the same tasks that you can perform when connecting via the RS-232 serial port, i.e., change the IP address, view configuration reports, view the error log.

 
Thanks. I have talked to another here in Chicago, and he has had the same problem, just unable for the 2 modems to actually connect.
 
I have found many modems that don't like to connect to the remote administration modem card on the Avaya ACS system. My laptop always connected to any system, Yet it was the only computer that would sucessfully connect to my 5 different acs systems versions 3.0 through 5.0. I did a little research and discovered my toshiba laptop used a lucent winmodem. I have many other computers Dells, E machines etc none of which would connect properly at any speed even as slow as 1200 Baud. I tried many modems both internal and external and found some that would connect. Some would actually get past the password prompt only to fail later during the data transfer process. I noted however that none of the modems that would not connect used lucent or (Lucents new name "Agere" chipsets) I decided to try and find a modem which used a Lucent / Agere chipset. Most modems that I came across used Conexant/ Rockwell chipsets (US Robotics, Zoom, Diamond, Creative Labs etc.). Most do not say on the box so I would have to look at the actual PCI board and then look at the name on the chipset. I found a HI-Val V92 PCI Data Fax Modem at Office Max for 29.99 that used a Agere/ Lucent chipset. I plugged it into a computer running windows XP and it immediatly connected at the max speed of 14400 to all of my Partner ACS systems just like my laptop did. I have removed the factory modem from one of my Dell computers and it also now connects using the Hi-Val Modem using the above mentioned chipset. It would seem based on this that the modem in the remote access card prefers modems based on the Lucent/Agere chipset. However, this is only my experience. It seems that connectivity seems to be a recurring issue on this board. Therefore I hope this post helps others connect sucessfully.
 
Hi All,
I have several computers that I use to connect via Remote Admin. I don't have a problem. I went through three laptops and never had a problem. My current laptop has the Lucent modem. All the computers I have used are running Win98. I suspect we are looking at a software "feature".
TouchToneTommy, is it possible that the sites you can't connect to have defective modems in the backup/restore card? See if you can get Avaya to attempt a connection, if they can't then the card is probably bad.
-Chris
 
I have the same problem with connectivity. Just went out and bought a new Zoom V.92 USB modem explicitly to try out the Remote Admin feature (R5). I tried in vain to get it to work, and went thru extensive troubleshooting. (I wired in to direct dial x76 to eliminate all the other variables)Windows log files are telling me the modems connect at 14,400, then the remote modem drops carrier. The software never connects, or prompts for the password. I think its a timeout value hard coded in the remote access card. I called Avaya's tech line, and they told me they couldn't help me because I didn't buy direct. Sheesh. Eventually the guy on the phone told me the remote admin required you to buy a US Robotics modem. I asked him which model, and he told me any model. Then I asked him if there was a way to extend the remote access card's timeout value...he said that was proprietary. Since when are AT commands proprietary!

Anybody have anything concrete on this problem? Can anybody corroborate the Avaya chipset theory before I run out and buy another modem?
 
Well what good is my laptop if I need to have an external modem. I Cant connect ANY way i try. Remotely, locally, assisted...NOTHING.
 
Hi Mongo5150,
The only thing I can think off is to try to configure the modem again in Remote Admin. Also, try to reduce the connect speed to something like 9600. Anything that works, right?
-Chris
 
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