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Problems archiving mail in outlook

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shpshftr

Technical User
Oct 21, 2002
22
US
I can't archive my email messages in Outlook 2000. I keep getting a message that reads Error while archiving folder inbox in store - "mailbox" - (mailbox name) Some items could not be copied. They were either moved or deleted or access is denied. Anyone seen this before? It's very odd because half the time it successfully moves the same message but some times it doesn't. Any help would be greatly appreciated.
 
Yes, I've seen this before. It happens when (we suspect) there is a corrupted email amongst the many you are trying to archive. Here's one way to archive and isolate the bad email(s) at the same time: However tedious, split the group of emails you wish to archive in half and try archiving those. If successful, split the rest of the emails in half and archive those. Eventually, you will encounter the subgroup that won't archive. Split that group in half again... Continue until you find the offending emails. Good luck.
 
This error can also happen in the following two scenerios:

1. When a virus scan product is recently installed on the Exchange server and an initial "full store" scan is not performed. The virus scan tries to scan every message that you try to archive and it cannot keep up so it gives the error message. The solution is for the system administrator to run a full information store scan.

2. Your archive file or a folder in your archive file is too large. Each folder in a .pst file can contain a maximum of 16,384 items and the total file size of a .pst file cannot exceed 2 Gigabytes (GB). If an archive reaches 16,384 items or 2gb, a person will not be able to archive either to to a certain folder or to their entire archive any longer. Solution: If the file is 2 gigs, rename their old archive file (to something like archive1.pst) and re-run archiving again. This will create a new archive.pst file. In the case of a folder having 16,383 items, you can just rename that folder inside of the archive and when the archive program runs, it will create a new folder.
 
How can we run a ful information store scan? Can you give some directions. We have this issue after having installed innculate 6.0 etrust and the core portion of SP4 on the exchange 5.5 server with win 2k. thanks
 
Sorry, I am only familiar with the McAfee GroupShield product. You may need to call your product vendor or consult your documentation. Hopefully another Tek-Tips Forums user is familiar with your virus scan product and can help you out.
 
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