Problem with XP pro and tcp/ip 1

[ktomjohn58]

I am having trouble with my laptop which is running with a dial up modem and xp pro. I can ping the loopback address (127.0.0.1) but nothing else. Any ideas on how to correct problem would be appreciated.
K Johnson

 

[TheOldMan346]

A little more information about your networking config would be helpful.

The Old Man

 

[ktomjohn58]

I'm using Internet Explorer 6 and a dial up server. Outlook express is my mail program. I can log on and am registered in the network but I can not surf. I can't send or recieve email either. The configuration for my server was verified to be correct by the staff. I'm not sure what else to list for my network config.

 

[TheOldMan346]

ktomjohn58,

When you phrase a problem as you did, atleast to me, it sounds like you have basic network connectivity issues. Actually, since you are connecting successfully to your ISP, it sounds like your connectivity is OK. It may just be a setting off somewhere.

When you are connected, open a command prompt and type
"ipconfig /all" without the quotes.
You can copy and paste the reply by highlighting the command response with your mouse. Then right-click in the window banner/marquee and chosse Edit > Copy. You can then Paste the information back into this window to post.

After you've gotten the ipconfig, also try the following from a command prompt.
"ping

http://www.yahoo.com"

and note whether there is a response
"ping 64.58.76.224" and note whether there is a response. The IP address is one of the addresses registered to Yahoo. Note the results in your post.

Good luck.
The Old Man

 

[ktomjohn58]

First, thank you for taking some time to look at my questions Here is the info from ipconfig: C:\Documents and Settings\default>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : oemcomputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 S Mobile LAN on Mot
herboard
Physical Address. . . . . . . . . : 00-02-A5-A4-29-F8

PPP adapter Melb PC Internet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 203.12.157.70
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 203.12.157.70
DNS Servers . . . . . . . . . . . : 203.12.153.1
203.12.152.2

Here is the info from ping

http://www.yahoo.com

:C:\Documents and Settings\default>ping

http://www.yahoo.com

Ping request could not find host

http://www.yahoo.com.

Please check the name and try ag
ain.

Here is the info from ping 64.58.76.224
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\default>ping 64.58.76.224

Pinging 64.58.76.224 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 64.58.76.224:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I hope this information is of some use. Thanks again,
Keith

 

[TheOldMan346]

Keith,

Your connection looks good. Are you running any firewall software, such as ZoneAlarm or is XP's firewall enabled?

Check XP's firewall by opening the Network control panel, select your dial-up adapter, click Properties and then Advanced.

Hope that helps.
The Old Man

 

[ktomjohn58]

The Old Man,

I had a look at the see if the firewall was enabled and it isn't. I also have installed Zone Alarm, but have not been using it. I was using it when the trouble started. That was a couple of months ago. I have just uninstalled it, but nothing working yet. When the trouble first happened I remember a error message that mentioned something about socket 7 not working correctly. Have not seen this message again though.
Thanks again,
Keith

 

[ktomjohn58]

The Old Man,

I've just turned my computer on and tried my internet connection again and it is WORKING!!!! It was Zone Alarm that was causing the problems. Eventhough I was not using it, must have put something in the register that was blocking my access to the net. I am so grateful for your knowledge with this problem.
Thanks for your time and knowledge. I will recommend this site to any of my friends who need help with this kind of problem.
Cheers,
Keith

 

[TheOldMan346]

Keith,

Glad I could help. ZoneAlarm's uninstall is notorious for leaving things behind. Even shutting it off doesn't always really "turn it off."

Good luck.
The Old Man

 

[gurner]

Zone Alarm blocks ICMP echo request and reply messages (PINGing basically!)

As i found out! the hard way