Problem with System Renumbering 1

[orochinemo]

Sorry if this has been answered before, but I tried searching for a solution and couldn't find one.

We recently moved several employees to an office across the street, so I assigned their extensions to adjuncts and forwarded their extensions to their off-site phones. So far so good.

Later, one of the extensions gave anyone who dialed it got a regular busy tone. I have no idea how it happened, but his extension (175) got changed to 176. I didn't notice because I wasn't dialing random extensions to see who would pick up

We had a new employee start last week, so I set him up on 176, which is when I noticed his extension rang across the street.

Somehow, I switched 176 (the adjunct-assigned forwarding extension) back to 175 (where it should have been in the first place). That part works great. The problem is that the new guy's phone still claims to be 175 when I press the Menu button and bring up the Prog menu. His phone doesn't ring, and when I dial 176, I get the up-down-up-down tone.

I would like to assign 176 to the new guy's phone, but I'm not sure how to do it. Do I need to reassign 175 to an adjunct?

Keep in mind that I really don't know what I'm doing with this system. I'm supposed to be tech support for computers and hardware, not the phone guru, but nobody else will take responsibility for the phones. I guess I'm stuck with them for now, but it doesn't mean I can actually get anything done!

Thanks for taking the time to read that.

 

[tdaugirdas]

Do you have WinSPM software? or are you doing this thru the system operator phone?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[orochinemo]

I'm using the operator phone. I've never been able to get WinSPM to work.

 

[tdaugirdas]

Well to find out where the extentions are plugged in to the system - at the operator phone press menu, maintenance, ports, stations, key in 175 (and later 176), press status - it will show you the logical ext ID, what port and slot it is in, etc. Press next - and you should see the next ext number - and it's info, etc. Report back what you find for ext 175 and 176.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[orochinemo]

175
Dial Plan: 175
Slot Port: 0302
LogicID: 26
Profile: 4412D+
Maintenance Busy: No

When I keyed in 176, it gave me an error beep.

 

[tdaugirdas]

OK - so ext 175 is not an adjunct - and the phone is connected to the third module to the right of the processor in port 3. 176 apparently does not exist. If you had Win SPM you could print out a dial plan reporteither a 412TDL or 024 TDL module).

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Since 176 does not exist - you should be able to renumber ext 175 to ext 176. Press menu, system program, start/exit, system renumber, single, extentions, - enter 175 and press enter, enter 176 and press enter. Press home to exit programming - and you should be done.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[orochinemo]

Ahah, gotcha. I renumbered 175 to 176, then found my paperwork on how to renumber 175 back to its adjunct. Part of the problem was that 176 was still set to forward off-site, so once I disabled the forwarding, it rang the proper phone. Now everything works the way it should.

Thanks so much for your time!