I have a very strange situation... I have configured a ring group as well as a queue w/ 3 members in each(209, 211 and 212). Both have ringing set to (ringall) so whenever a call comes in and is transferred to either the queue or ring group, all extensions ring. However, if I set the Skip Busy Agent status to yes in both the Queue and Ring Group, extension 211 will not ring although it is idle.. The preference is to have the Queue since this fits the needs of my customer with hold time and position status announcements. Setting up the ring group was a test to see if the issue would duplicate itself... Any Thoughts
Voice Connect Plus, Inc.
have a great day and a better tomorrow
Voice Connect Plus, Inc.
have a great day and a better tomorrow